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Player Two Works
AI and automation for operations teams.

Metro Detroit, with automation delivered nationwide

Your team is doing work a computer should be doing.

Every business needs a Player Two: the one who joins your game and helps you win it. I'm Brett Kurtz. I build automation and AI agents for small businesses, the kind you can leave running unattended, and I support the IT underneath them.

Published prices, fixed fees, no surprises.

Support ticket

Three problems, in almost every business

Someone re-types data between two systems

A ticket comes in, a person reads it, and types the same information into a second system. Every transcription is a chance to introduce an error, and it scales by hiring.

Access outlives the people who had it

Someone changes teams on Monday and still has Friday's permissions in March. Offboarding depends on a human remembering a checklist.

A report gets rebuilt by hand every week

The same export, the same pivot, the same paste into the same deck — four hours a week, every week, forever, by whoever drew the short straw.

Automation that knows when to ask

AI agents now handle the parts of a process that used to need someone reading: sorting requests, pulling details out of documents, drafting replies. The real skill is deciding what can run on its own and what deserves a second look.

Triggeremail, form, scheduleAI agentreads, sorts, drafts, decidesRoutine orhigh-stakes?routineRuns on its ownmost runs end hereLoggedevery runhigh-stakesA person reviewsaccess, money, customersapproved
Most runs never need anyone: the agent handles routine work from start to finish. The rare unusual or high-stakes case, like removing someone's access, moving money or emailing a customer, waits for a person first. You decide where that line sits, and every run is logged either way.

How I work

People only where they matter

Routine work runs on its own. Anything high-stakes, like changing access or messaging a customer, can run as a dry run first and wait for a person. You decide where that line sits.

You own what I build

It runs in your accounts, on your infrastructure, documented well enough that someone else could maintain it. No hostage-taking.

The right tool, not my favorite tool

n8n, Make, Zapier, whichever fits your constraints. Sometimes the right tool isn't an automation platform at all: a Claude Project with skills, a custom GPT or a Gemini Gem can do the job inside the AI tool your team already uses.

Built at enterprise scale, sized for yours

  • Identity lifecycle automation

    1,000+ employee company, internal IT

    n8n, Microsoft Entra ID, Slack API

  • Recruiting pipeline with a human gate

    High-volume hiring, talent operations

    n8n, Greenhouse ATS, LLM evaluation

  • Support-to-fulfillment pipeline

    Operations, inbound request handling

    n8n, Freshdesk, Inventory system API

Read the case studies

Tell me the process you'd most like to stop doing by hand.

Twenty minutes, no charge, no obligation. If I'm not the right person, I'll say so and point you somewhere better.

Start there